FAQ

How much does shipping cost for orders from Cuerno Cigars?

Orders over $250 get free shipping. For orders under $250, there is a flat $50 charge. Enjoy our handcrafted cigars from order to delivery!
How long do orders from Cuerno Cigars take to arrive?

At Cuerno Cigars we prioritize the swift and safe delivery of your handcrafted cigars. Typically, orders take approximately 1-2 weeks to arrive at your doorstep. This timeframe allows us to ensure that each cigar reaches you in perfect condition, preserving the quality and craftsmanship that we pride ourselves on. Please note that delivery times may vary slightly based on your location and any external shipping variables, but rest assured, we strive to deliver your order as promptly as possible.
How are the cigars from Cuerno Cigars packaged?

At Cuerno Cigars , we take pride in offering premium cigars at affordable prices. Our cigars are carefully packed in bundles wrapped in cellophane to ensure their freshness and protection during delivery. None of our cigars are boxed in wooden boxes, as this allows us to keep costs low while maintaining the high quality you expect. This packaging approach ensures that you receive exceptional, handcrafted cigars without paying extra for packaging, thus maximizing value for our customers.
How do I place an order with Cuerno Cigars?

Placing an order with Cuerno Cigars is simple and convenient! You can indulge in our exceptional handcrafted cigars by choosing one of three easy methods: 1. **Call:** Dial our 1-800 number to speak with one of our friendly representatives who will help you place your order. 2. **Email:** Send us an email with the details of your desired cigars and our team will respond promptly. 3. **Text:** Text us your order, and we’ll get right back to you. Once we receive your order and confirm availability, we'll send you an invoice via email or text for payment. We accept Visa, MasterCard, American Express, and Discover cards.
How can I tell if the cigars I purchase from Cuerno Cigars are fresh and high-quality?

At Cuerno Cigars , we pride ourselves on offering exceptional, handcrafted cigars for your utmost enjoyment. One way to assess the freshness and quality of a cigar is by examining the wrapper. High-quality, properly humidified cigars often have a rich, oily sheen on their wrappers. However, don't be discouraged if the wrapper looks dull, as it can still be of good quality. A simple and effective method to test the freshness of a cigar is by performing "the pinch test." Very lightly pinch the cigar between your thumb and forefinger; it should feel firm yet slightly springy. At Cuerno Cigars , we ensure that all our cigars meet high standards of quality, so you can enjoy a premium smoking experience every time.
Should I take the cellophane (plastic) off my cigars before I put them in my humidor?

Removing the cellophane allows your cigars to breathe better, which in turn will allow them to age faster. Removing the cellophane will allow any excess moisture contained within the barrel of the cigar to wick away quicker, resulting in a better burn and draw. Leaving the cellophane on protects the wrapper from chipping and/or splitting. If you are someone who constantly moves your cigars around, leaving the cellophane on can save you from considerable wrapper damage. Leaving the cellophane intact also makes it easier to take the cigar wherever you wish.
Do Cuerno Cigars offer free samplers for first-time customers?

Yes, Cuerno Cigars offers a free 3-cigar sampler of the same cigar for first-time customers. Contact us to receive yours and try our handcrafted cigars.
Do you offer wholesale prices for bulk orders?

Yes, Cuerno Cigars offers wholesale prices for bulk orders of over 20 boxes. As an online cigar store dedicated to providing exceptional, handcrafted cigars for your enjoyment, we understand the needs of businesses and serious aficionados alike. To discuss wholesale pricing and further details, please feel free to contact us directly. Our team is ready to assist you in finding the perfect selection of cigars tailored to your requirements.